Help centre
Frequently asked questions
Everything you need to know about ordering, delivery, payment and returns at Cheenas.
Yes — Cheenas delivers nationwide through trusted courier partners, including Karachi, Islamabad, Lahore, Rawalpindi, Faisalabad, Peshawar, Multan and every other city and town.
Most orders are dispatched within 1 working day and arrive in 2–4 working days depending on your city. Remote areas may take slightly longer. We'll keep you updated on WhatsApp.
Add products to your cart, tap Checkout, and fill in your delivery details. Your order opens in WhatsApp pre-filled — just send it to us. We confirm and dispatch promptly.
Cash on Delivery (pay when your parcel arrives), bank transfer from any Pakistani bank — including transfer after delivery — plus JazzCash and Easypaisa. Choose your preferred method at checkout; for transfers and wallets we share account details on WhatsApp.
Yes, Cash on Delivery is available across Pakistan. You only pay when the parcel reaches your doorstep.
Quality is our first rule. Every item is inspected before dispatch. We've maintained a 94% positive rating from 1,300+ customers since 2019.
If an item arrives damaged, defective or not as described, message us on WhatsApp within 3 days of delivery and we'll arrange a replacement or refund.
After you place your order on WhatsApp, we'll share your tracking details there as soon as the parcel is dispatched.
Yes — for bulk or wholesale quantities, message us on WhatsApp with the items and quantities and we'll share the best price.
We only use your details to process and deliver your order. We never sell or share your information. See our Privacy Policy for details.
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